Swipade — Refund Policy

Effective date: May 27, 2026 Last updated: May 27, 2026

1. Summary

Swipade Pro is a recurring digital subscription. Payments are non-refundable, with limited exceptions described below. You can cancel at any time; cancellation stops the next renewal — you keep Pro access through the end of your current billing period.

If you have any questions, email swipade@swipade.com before upgrading.

2. What you are buying

Swipade Pro unlocks higher limits and faster service on the Swipade platform — most importantly:

• Up to 30 games per account (vs 3 on Free)
• 10 AI generation prompts per game per session (vs 5 on Free)
• 24-hour submission review SLA
• Priority access to new builder features

Because Pro is delivered immediately and consumed as you use the platform, it is a digital service performed in real time — not a tangible good that can be returned in unused condition.

3. No refunds

Once a subscription payment is charged, that billing period is non-refundable. Specifically:

• Mid-period cancellations are not pro-rated. If you cancel on day 5 of a 30-day cycle, you keep Pro through day 30; we do not refund the unused 25 days.
• Mid-period downgrades are not refunded. Switching from a paid tier back to Free at any point in the billing cycle does not entitle you to a partial refund.
• Forgetting to cancel before the renewal date is not a refund reason. Set a calendar reminder, or use the cancellation flow in your account settings to schedule cancellation in advance.
• Lack of use during a billing period is not a refund reason. Pro is priced as access to the platform, not per-use credits.

This policy is the same shape as comparable AI-subscription products (e.g., ChatGPT Plus, Claude Pro): all sales are final for the current billing cycle.

4. Limited exceptions

We will issue a refund (or service credit, at our discretion) in the following narrow cases:

• Accidental duplicate charge. If a billing-system error charged your card twice for the same period, contact us with the duplicate transaction IDs and we will refund the duplicate.
• A material service outage caused by us that prevented you from using Pro features for more than 24 consecutive hours during the billing period in question. We will issue a service credit equal to the pro-rated value of the affected period.
• You were charged after a confirmed cancellation. If you cancelled before the renewal date but our system charged you anyway, contact us and we will refund the charge.
• Statutory rights. Where local consumer-protection law requires a refund (see Section 6), we will comply.

To request a refund under one of these exceptions, email swipade@swipade.com within 30 days of the charge with:

• The email address on your Swipade account
• The Stripe transaction ID (visible in your card statement or on the receipt email)
• A brief description of which exception applies

We will respond within 7 business days.

5. Cancelling your subscription

You can cancel at any time:

1. Go to your Profile → Billing (Stripe customer portal).
2. Choose Cancel subscription.
3. Confirmation: you will receive an email confirming the cancellation date. Your Pro features remain active until that date.

After the cancellation effective date, your account automatically returns to the Free tier. Your games, drafts, history, and account settings are not deleted — only the Pro limits (higher game cap, more AI prompts, faster review) revert to Free defaults. You can re-subscribe at any time.

6. Statutory rights (regional)

This policy does not override consumer-protection rights you have under the law of your country of residence.

Korea

Pursuant to the Electronic Commerce Act (전자상거래법) Article 17, the right of withdrawal within 7 days does not apply to digital content (디지털 콘텐츠) when use began with the consumer's consent immediately upon purchase. Because Pro features are unlocked and accessible the moment the payment succeeds, withdrawal under Article 17 is not available once you have used Pro features within the billing period.

If you have not used any Pro feature since the charge and notify us within 7 days, we will treat the request as an accidental charge and refund it.

European Union / United Kingdom

Under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK law, you have 14 days to withdraw from a digital service contract. By starting your Pro subscription and using Pro features within those 14 days, you expressly consent to immediate performance of the service and acknowledge that you lose the right of withdrawal once you have done so.

If you upgrade and do not use any Pro feature, you may exercise your withdrawal right within 14 days by emailing swipade@swipade.com.

United States

Refunds outside Section 4 are not required by federal law. California, New York, and other states may grant additional chargeback rights through your card issuer — contact your bank to dispute a charge if you believe one of the exceptions in Section 4 applies and we have not responded.

7. Failed payments

If a renewal payment fails (expired card, insufficient funds, bank decline, etc.):

1. Stripe will retry the charge up to 4 times over ~3 weeks.
2. You will receive email notifications from Stripe with a link to update your payment method.
3. While the payment is in retry status, your Pro features remain active.
4. If all retries fail, your subscription is cancelled and your account reverts to Free at that point — without any further charge.

8. Price changes

If we change the Pro price, we will email you at least 30 days in advance of the change taking effect for your account. You may cancel before the new price applies to avoid being charged at the new rate.

9. Subscription disputes

If you initiate a chargeback through your card issuer for a charge that is not covered by the exceptions in Section 4, we may suspend or terminate your account pending resolution of the dispute, consistent with our Terms of Service.

If you think you have a legitimate refund claim, email us first at swipade@swipade.com — we are much faster and more flexible than a chargeback process.

10. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this Policy always reflects the current version. Material changes that reduce your rights will be announced at least 30 days in advance by email or in-app notice.

11. Contact

Refund questions or requests: swipade@swipade.com.

For broader account or service questions, see our Terms of Service and Privacy Policy.